> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://get.help.whympr.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The app won't open

Are you trying to open Whympr but the app won't open or keeps crashing?

### 1. Make sure your app is up to date in your app store
To do this, search for Whympr in the App Store or Google Play Store and update it

### 2. Force close the app and restart it
Sometimes, simply restarting the app is all it takes.
**On iPhone:** Swipe up from the bottom of the screen (or double-tap the Home button), find Whympr, and swipe it up to close it. Reopen it.
**On Android:** Tap the square button (recent apps), close Whympr, then reopen it.

### 3. Restart your phone
If the problem persists, completely restart your device. A restart resets the GPS modules and often resolves temporary glitches.

### 4. As a last resort: uninstall and reinstall the app
If none of the steps above work, uninstall Whympr and then reinstall it from the App Store or Play Store.
** 💡 Your tracks and outings are saved to your Whympr account—you won’t lose any data by reinstalling the app.**

### Still having trouble?
If your GPS still isn’t working after trying all these steps, contact our support team and include:
* Your **phone model**
* The **app version** (found in Profile > Settings)
* A **description of the issue** (no blue dot, incorrect location, GPS turning off…)