I haven't received the password reset e-mail. What should I do ?
To solve your problem, follow these steps:
Check that the application is up to date
Make sure you have installed the latest version of the app from the Play Store or the App Store.
Login via Apple, Google or Facebook
If you've created your account with Apple, Google or Facebook, there's no need to reset your password. Simply log in using these options.
Check your email address
Watch out for typos when you enter your email address.
Check your spam
The password reset email could be in your spam folder.
Contact us via our support tool available on the site. Our teams will get back to you within 3 working days.
Check that the application is up to date
Make sure you have installed the latest version of the app from the Play Store or the App Store.
Login via Apple, Google or Facebook
If you've created your account with Apple, Google or Facebook, there's no need to reset your password. Simply log in using these options.
Check your email address
Watch out for typos when you enter your email address.
Check your spam
The password reset email could be in your spam folder.
If the problem persists:
Contact us via our support tool available on the site. Our teams will get back to you within 3 working days.
Updated on: 18/02/2025
Thank you!